CASTILE SOAP

Shipping

Standard orders will typically be processed within 2 business days.

Handmade Lifestyle Studio is not responsible for stolen packages or lost items that have been tracked and marked as delivered by the shipping carrier. Please ensure you enter the correct mailing address before placing your order. Please contact us immediately if you entered an incorrect mailing address. If, due to the client’s error, the item has been shipped to the wrong address, the client will be responsible for the additional shipping charges. Handmade Lifestyle Studio is not responsible for errors made by shipping carriers. If your item is delayed past the Estimated Time of Arrival tracking date, please contact the shipping carrier.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. We ship via Canada Post. You will receive a tracking number after your order is fulfilled.

Returns Policy

You have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@handmadelifestylestudio.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs due to return or exchange are the responsibility of the client. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Damages

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. SHIPPING COSTS WILL NOT BE REFUNDED

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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